FAQ: What do my accounting practice's end clients need to know about Advancetrack? 

Outsourced accountant meeting with client showing a chart

Where do accounting practices’ end clients fit into the outsourcing and offshoring picture? 

The vast majority of questions relating to Advancetrack are in context of the processes and relationship we have between us and accounting practices. But every now and again, we are asked about the most important party of all: the end clients. 

Does Advancetrack have contact with my end clients? 

As a matter of course, the answer is no. But there can be exceptions, particularly where we have team members dedicated to a firm through an offshoring agreement. 

Could Advancetrack try and poach my clients? 

No. We offer a series of top-level accountancy, tax, and audit-processing services, but we’re not a full-service accounting firm. 

Should we tell our clients about our relationship with Advancetrack? 

This is an interesting question. We would argue that there’s absolutely nothing to hide in your working relationship between us. However, clients don’t necessarily need to ‘see all the moving parts’. 

This means that, in essence, it comes down to how you and your accounting firm communicate your operations with end clients. Some practitioners are very open about the work we do together, and how that positively impacts the results that end clients see and the high level of service they receive. 

But some practices don’t talk about outsourcing or offshoring to end clients. As we always say (and often touch upon, most recently in our We’re only human blog), we see strong communication between us and our accounting practice clients as critical in supporting them to provide a great service. The amount of information provided to end clients about our work is up to the practices themselves to decide but note that there is an obligation under GDPR for the client to authorise access to third parties. The level of disclosure is dependent on a number of factors, which we have discussed in our FAQ: Does outsourcing to India mean ‘GDPR compliance’? 

If you’re keen to learn more about our services, book a call with the Advancetrack team today. 

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