Communication and collaboration are the backbone of any great accounting firm. The ability to communicate effectively is a skill that when exercised can elevate your firm’s customer service, retention rates, and overall workplace morale. Collaboration encourages teamwork, the sharing of ideas, and the ability to make staff members feel they are actively participating in the success of your firm.
In 2025, there are a wealth of software tools available to improve communication and collaboration. When harnessed in the right way, these tools can improve insights, allow for real-time education, expand your services, and increase the strength of your customer relationships. Although many are available, these are a few of our favourite choices for software designed to amplify the communication and collaboration within your team and within your firm.
Slack is a cloud-based productivity and team communication platform that serves as a central hub for work conversation, files and apps. It allows for your team to connect and collaborate within dedicated channels or through private conversations. When utilised for your firm, you will be able to liaise with your team whether they are working within the office or from home, allowing for fast and effective communication. This proves to be especially useful if there are any client enquiries, private feedback, or team announcements that need to be communicated in a timely and impactful manner.
Microsoft Teams is a collaboration platform that centralizes chat, meetings, calling, and file sharing for businesses and personal use, allowing users to stay organized, informed, and connected in one integrated application. Whether you are chatting amongst your team, or organising video calls with your clients - this platform allows for a versatile and well-rounded experience for the user. You can schedule client meetings, collaborate with staff, and share files seamlessly all within the same software making Microsoft Teams a popular choice amongst the industry.
This software is essential for maintaining open lines of communication by creating an open workspace for both your team and works as an online, easy to use channel for your clients to be able to collaborate with you in real time on their projects.
Zoom became increasingly popular during the 2020 pandemic, and is now a fixture amongst workplaces across Australia and internationally. Zoom is a cloud-based platform for video conferencing, webinars, and online chats, allowing people to connect virtually for meetings and collaboration. Webinars in particular are a favoured mode of education within the accounting industry and through Zoom, are able to be broadcast across the world to enhance education and swapping of information. You can now also integrate Ai software to record conversations through Zoom, allowing you to have real-time minutes of the meetings you take.
Google Workspace is a comprehensive suite of cloud-based productivity and collaboration tools, designed to help businesses create, communicate, and collaborate more effectively. It measures productivity amongst workplaces and allows for interactive collaboration amongst your team and your clients. The integration of multiple Google applications (GMail, Google Sheets, Google Docs etc.) means you have everything in one space that can be edited, viewed and shared easily. The interface is very simple to use for both your team and your clients, reducing the need to prepare both types of users to work with this software.
Asana is a web-based project and work management software that helps teams plan, organize, and track tasks and projects. This has proven to be a great way for accountants to keep on top of their tasks, monitor how their team is performing, track client deadlines, and schedule upcoming events such as meetings, webinars, or training days. Asana allows you to organise your tasks visually meaning that all staff members are able to work with the software and utilise their strengths when it comes to organisation.
Trello is a visual project and work management tool, created by Atlassian, that uses a system of boards, lists, and cards to help individuals and teams organize, track, and collaborate on tasks and projects. When using Trello as part of your workplace, the opportunity to collaborate is displayed in the form of virtual whiteboards as part of the software. This function makes teamwork even easier from wherever your staff may be based, which is important if you have team members who aren’t working from your office. In order for remote teams to function properly, there has to be software that allows for collaboration on ideas and processes to feel included and valued.
