The Automation and Growth Series with Moneypenny

Join us as we chat with Louise Wilson from Moneypenny in an online webinar as part of the Automation & Growth series

Topic:

Customer Trends 2022: Discover the impact of changing consumer behaviour on business communications

Join Louise Wilson, Head of Finance Sector at Moneypenny, and discover valuable insights from their recent consumer trends research.

A must-attend session for any accountancy business keen to deliver a brilliant client experience, Louise will cover:

* Major frustrations for consumers and how to minimise them

* How communication channels impact customer loyalty

* The differing preferences of age groups and how you can tailor your client experience to your target demographic

* How Moneypenny works with accountants across the UK, optimising their communication strategy to maximise client satisfaction

Special offer: We are offering an exclusive, 2 week free trial of both our telephone answering and live chat service.

Speaker:

Louise Wilson

Having been a previous client of Moneypenny, Louise was so impressed with the service quality and inimitable culture that she decided to make the career move and join our Business Development team in 2017.

Louise now heads our finance sector, and it’s thanks to her determination that Moneypenny has a team of dedicated receptionists answering calls and chats for hundreds of accountancy professionals. Her unrivalled experience means she has a profound understanding of the challenges our clients face in outsourcing and growing their firms.

About Moneypenny:

Moneypenny, the world’s leading provider of outsourced communications, delivers 24/7 telephone answering and live chat services to accountancy practices of all sizes, helping them to capture every lead and improve client care.

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